Passenger Service Supervisor (CYHU)

(Permanent, full time job/based in St-Hubert)

The supervisor will be at the heart of the operations of the new airport terminal of the Company! He / she will be in charge of the smooth running of the customer reception, the boarding procedures and the management of the team in place.

RESPONSABILITIES

  • Reception and check-in of passengers at the boarding counter, weighing and identifying luggage;

  • Consolidation of the information collected in the database, forward the data via the computer system;

  • Insure a high quality customer service;

  • Coordinate operations from customer reception to passenger boarding;

  • Management of the staff; work tasks, schedules and approval of timesheets, approval of vacation periods and replacements, etc.

QUALIFICATIONS

  • Must be at least 18 years of age;

  • High school degree minimum;

  • Must be willing and available to work flexible schedules, various shifts, changing schedules with little to no notice, delayed flights;

  • Must have at least 2 years customer service management experience;

  • All types of experience in the field of airport services and / or aviation will be strongly;  considered;

  • Bilingualism (English / French);

  • High relational skills;

  • Rigor;

  • Leadership;

  • Ability to handle unexpected events and work under pressure.

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